return policy

All Sales Final on Personal Care Items
Due to the nature of haircare and skincare products, we cannot accept returns or exchanges on opened or used items. This is to maintain the highest standards of hygiene and product integrity for all customers.

Eligible Returns (Unopened Items Only)
We accept returns on unopened, unused, and sealed products within 14 days of delivery. Please reach out to us if you need assistance on what product to buy.

To qualify:

• Products must be in original packaging

• Safety seals must be intact

• You must provide proof of purchase
   

Once your return is approved, you may choose:

• Store credit

• Exchange for another product

• Refund to your original payment method (minus shipping fees)
   

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 72 hours of delivery with:

• Your order number

• Photos of the product + packaging
   

We will replace the item at no cost to you.

Non-Returnable Items

• Opened or used products

• Gift cards

• Sale or promotional items

• Tools that show signs of wear