shipping policy

All Sales Final on Personal Care Items
Processing Time
Orders are processed within 1–3 business days.
During sales or launches, processing times may be slightly extended.

Shipping Options

• Standard Shipping (3–7 business days)

• Expedited Shipping (2–3 business days)

Tracking information will be emailed once your order has shipped.

Shipping Rates
Shipping fees are calculated at checkout based on location and package weight.

Order Changes & Cancellations
Once an order is placed, we cannot guarantee changes or cancellations. If you need help, contact us as soon as possible and we will do our best.

Lost or Stolen Packages
Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items.
If this happens, we recommend filing a claim with the carrier.
Eligible Returns (Unopened Items Only)
We accept returns on unopened, unused, and sealed products within 14 days of delivery. Please reach out to us if you need assistance on what product to buy.

To qualify:

• Products must be in original packaging

• Safety seals must be intact

• You must provide proof of purchase
   

Once your return is approved, you may choose:

• Store credit

• Exchange for another product

• Refund to your original payment method (minus shipping fees)
   

Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 72 hours of delivery with:

• Your order number

• Photos of the product + packaging
   

We will replace the item at no cost to you.

Non-Returnable Items

• Opened or used products

• Gift cards

• Sale or promotional items

• Tools that show signs of wear